Last updated: 6 November 2026
SHICHO is a London-founded contemporary fashion brand, designed with a global perspective and produced in India.
All SHICHO orders are currently prepared and dispatched from India through our international courier partner, DHL.
We ship internationally and aim to provide a seamless, transparent delivery experience.
1. International Shipping
SHICHO ships to selected destinations worldwide.
Available destinations and shipping options will be displayed at checkout based on your delivery address.
Certain destinations may be unavailable due to customs regulations, courier restrictions or other circumstances beyond our control.
2. Shipping From India
All orders are currently dispatched from India.
Once your order has been placed, it is prepared and handed to DHL for international delivery.
You will receive an order confirmation after purchase and a shipping confirmation containing tracking information once your order has been dispatched.
3. Order Processing
Each SHICHO piece is made to order and is generally prepared for dispatch within 6–8 days after payment has been successfully received.
Certain SHICHO pieces may require additional preparation or production time because of their limited-edition, made-to-order or specialised nature.
Where a different processing or production period applies, this will be clearly stated on the relevant product page before purchase.
During collection launches, limited releases or periods of high demand, processing times may be longer.
4. Delivery
Once your order has been dispatched, DHL delivery generally takes 2–4 days, depending on the destination and DHL service available.
Estimated delivery information will be displayed at checkout where available.
Delivery estimates begin once the order has been dispatched and are not guaranteed delivery dates unless expressly stated.
Customs clearance, local delivery conditions, public holidays and circumstances outside SHICHO's or DHL's reasonable control may affect delivery times.
5. Shipping Charges & Duties
SHICHO aims to provide a landed-cost shopping experience for international customers.
Where our DDP service is available, applicable import duties, import taxes and customs-related charges are incorporated into the price or shipping arrangement presented to the customer at checkout.
This means that customers should not normally be required to make an additional payment to DHL for standard import duties and taxes relating to their SHICHO order.
The exact treatment of duties and taxes may vary according to the destination country, product classification, order value and applicable customs regulations.
Where DDP is unavailable for a particular destination, the applicable shipping arrangement and any customer responsibility for import charges will be communicated at checkout.
6. Customs
SHICHO provides accurate product descriptions, declared values, country-of-origin information and customs classifications for international shipments.
We will not intentionally undervalue merchandise or misrepresent the contents of a shipment.
Customs authorities may request additional information or documentation before releasing an order.
If additional information is required from the customer, the customer is responsible for providing accurate information promptly.
Any resulting customs delay may affect the estimated delivery time.
7. Country of Origin
All SHICHO garments are produced in India unless otherwise stated on the individual product page.
The country of origin is accurately declared for customs purposes.
8. Tracking
Once your order has been dispatched, you will receive a DHL tracking number by email.
You can use this tracking information to follow the progress of your shipment.
Please allow some time for tracking information to become active after the parcel has been collected.
9. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If you realise that your delivery details are incorrect, please contact SHICHO Customer Care immediately.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
If a shipment is returned because an incorrect or incomplete address was provided, we will contact you regarding the available options.
Where permitted by applicable law, additional costs caused by incorrect delivery information may be deducted from or charged against the order.
10. Refused or Failed Delivery
If a customer refuses delivery or fails to provide information reasonably required for customs clearance, DHL may return the shipment to SHICHO or otherwise handle it in accordance with its shipping and customs procedures.
Where a shipment is returned to SHICHO because of a customer's actions, any refund will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.
11. Lost or Damaged Parcels
Every SHICHO order is carefully inspected and packaged before dispatch.
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of:
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The external packaging
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Any visible damage
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The garment
If tracking shows that your parcel has been delivered but you have not received it, please contact Customer Care so that we can investigate with DHL.
12. Delivery Restrictions
Certain countries, regions or products may be subject to import restrictions.
SHICHO reserves the right to restrict shipping to destinations where delivery is prohibited, unavailable or commercially impractical.
If we are unable to fulfil an order because of a destination restriction, we will contact you and arrange an appropriate solution.
13. Order Changes & Cancellations
Because SHICHO operates with limited quantities and orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be accommodated.
Please contact us as soon as possible if you need to change or cancel an order.
Nothing in this section affects any statutory cancellation rights available to you under applicable law.
14. Contact
For questions regarding shipping or an existing order, please contact:
SHICHO Customer Care
Email: orders@shichostudios.com
Please include your order number when contacting us about an existing order.
15. Policy Updates
SHICHO may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, courier services or applicable requirements.
The version applicable to your order will generally be the version in effect at the time of purchase, subject to applicable law.