FAQs

SHICHO is a London-based contemporary fashion brand exploring the relationship between heritage, culture and modern identity. Our collections are designed with a focus on considered silhouettes, craftsmanship and limited production.

SHICHO is founded in London, with our design and creative direction rooted in a dialogue between Indian heritage and contemporary global culture.

Our garments are produced in India in small quantities, working closely with selected manufacturers and artisans.

Our collections are designed to be fluid and are not restricted by traditional gender categories. We encourage each piece to be worn and interpreted in your own way.

Select your desired piece, size and quantity, then proceed through our secure checkout.

As many SHICHO pieces are produced in limited quantities, orders are processed promptly. If you need to make a change, please contact us as soon as possible after placing your order. While we will always try to accommodate requests, changes cannot be guaranteed once an order has entered production or fulfilment.

Yes. Once your order has been successfully placed, you will receive an email confirmation with your order details.

SHICHO collections are produced in limited quantities. Once a piece is sold out, it may not be reproduced. You can subscribe to our mailing list to be informed about future releases and restocks.

We currently ship internationally. Available destinations and shipping options will be displayed at checkout.

Delivery times vary depending on your location and the shipping method selected at checkout. You will receive tracking information once your order has been dispatched.

International orders may be subject to customs duties, taxes or import charges depending on the destination country. Any applicable charges are the responsibility of the customer.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Eligible items may be returned within the period stated in our Returns Policy, provided they are unworn, unused and returned in their original condition with all tags and packaging intact.

Certain limited-edition, made-to-order or sale pieces may be final sale. The specific terms will be stated on the product page before purchase.

Subject to availability, exchanges may be possible for eligible items. Please refer to our Returns & Exchanges policy for the full process.

Each product page includes a detailed size guide. If you are between sizes or need additional guidance, please contact our customer care team.

Care instructions vary by garment and fabric. Please follow the care label included with your piece and refer to the individual product page for any additional recommendations.

We take a considered approach to production, working with limited quantities, selected materials and responsible production practices. Where possible, we incorporate upcycled and more conscious materials into our collections.

For enquiries regarding orders, products, sizing or anything else, please contact us through our Contact page or at the customer care email provided on our website.

SHICHO currently operates primarily online, with selected pop-ups and physical experiences announced through our website and social channels.