Returns & Refunds

Last updated: 6 November 2026

At SHICHO, every piece is produced with care and, in many cases, in limited quantities. We want you to feel confident when purchasing from us while ensuring that our returns process remains thoughtful and sustainable.

This policy explains how returns and refunds are handled for purchases made through SHICHO.

Nothing in this policy affects any statutory rights that may apply to you under applicable consumer law.

1. Returns

Subject to the conditions set out in this policy, eligible items may be returned within 14 days of delivery.

To be eligible for a return, the item must be:

Unworn and unused
In its original condition
Free from stains, marks, perfume, makeup or other signs of wear
Returned with all original tags attached
Returned with the original packaging and accessories, where applicable

Customers may inspect and try on garments as reasonably necessary to determine their size, fit and characteristics. However, garments must not be worn beyond what is reasonably necessary for this purpose.

2. How to Start a Return

To request a return, please contact SHICHO Customer Care and provide:

Your order number
The name used for the order
The item or items you wish to return
The reason for the return, where requested
Photographs, where necessary

We will provide the relevant return instructions.

Items returned without following the required return process may experience delays.

3. Return Shipping

Unless an item is defective, damaged, incorrect or otherwise covered by a legal remedy requiring SHICHO to bear the cost, the customer is responsible for the direct cost of returning an item where permitted by applicable law.

For international returns, customers may also be responsible for arranging the appropriate return shipment and customs documentation.

SHICHO will provide return instructions appropriate to the destination and order.

4. International Returns & Customs

International returns may require customs documentation to identify the parcel as returned merchandise.

Customers should follow the return instructions provided by SHICHO and any applicable customs requirements.

Where applicable, SHICHO will take reasonable steps to avoid the duplicate taxation of returned merchandise.

5. Refunds

Once your returned item has been received and inspected, SHICHO will process the applicable refund in accordance with this policy and applicable consumer law.

Where a statutory cancellation right applies, refunds will be processed within the legally required timeframe.

Refunds will normally be made to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

6. Original Shipping Charges

Where a statutory right of cancellation applies, SHICHO will refund the applicable standard delivery charge in accordance with the law governing the transaction.

Additional charges paid for an upgraded delivery service may not be refundable where permitted by applicable law.

7. Duties & Taxes

For international orders, the treatment of import duties, VAT/GST and other taxes following a return will depend on:

The destination country
The shipping arrangement used for the original order
The reason for the return

Where SHICHO has paid import duties or taxes on the customer's behalf under a DDP arrangement, any amount that can legally be recovered or refunded through the relevant customs process will be handled accordingly.

SHICHO will not automatically deduct customs duties or taxes from a refund where doing so would conflict with applicable consumer law.

Where a charge is legally non-refundable or is incurred as a result of the customer's actions, SHICHO may account for that charge in the final refund where legally permitted.

8. Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged or incorrect, please contact SHICHO Customer Care as soon as reasonably possible.

Where appropriate, we may request:

Your order number
A description of the issue
Photographs of the item
Photographs of the packaging, where relevant

Where an item is confirmed to be defective, damaged or incorrectly supplied, SHICHO will provide an appropriate remedy in accordance with applicable consumer law.

This may include a repair, replacement or refund, depending on the circumstances and the rights available to you.

9. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law.

This may include:

Items that have been worn, washed or altered
Items returned without original tags where applicable
Items returned with signs of use, damage, stains, perfume or makeup
Personalised or customised items
Made-to-order items, where applicable law permits them to be excluded from cancellation rights

Any specific return restrictions applicable to a product will be communicated on the relevant product page where appropriate.

Nothing in this section affects any statutory rights that cannot legally be excluded.

10. Returns That Do Not Meet the Requirements

If an item is returned in a condition that goes beyond what is reasonably necessary to inspect or try it on, SHICHO may be entitled to make a deduction for any diminished value where permitted by applicable law.

We will notify you if this applies.

11. Refund Timing

Once a return has been received and any necessary inspection has been completed, the refund will be processed within the timeframe required by applicable law.

The time taken for funds to reach your account may depend on your payment provider or bank.

12. Statutory Rights

Nothing in this Returns & Refunds Policy is intended to exclude, limit or override any consumer rights that cannot legally be excluded under applicable law.

Your statutory rights may vary depending on your country or region of residence.