Privacy Policy

Last updated: 6 November 2026

At SHICHO, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how SHICHO collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications or otherwise interact with SHICHO.

Please read this Privacy Policy carefully.

1. Who We Are

The website is operated by:

SHICHO STUDIOS PRIVATE LIMITED

Registered in India
CIN: U47710RJ2026PTC116934
Registered Office: 92/280, SHIPRA PATH, Mansarovar, Jaipur, Jaipur, Rajasthan, India, 302020
GSTIN: 08ABUCS6827R1Z0
Email: connect@shichostudios.com

For the purposes of applicable data protection laws, SHICHO is responsible for the personal information collected through our website and services, except where another organisation is independently responsible for its own processing.

2. Information We Collect

Depending on how you interact with SHICHO, we may collect the following information.

Information You Provide Directly

This may include:

Full name
Email address
Telephone number
Billing address
Shipping address
Country of residence
Account information
Order and purchase information
Returns and refund information
Information provided when contacting Customer Care
Information you provide when signing up for our newsletter
Information you provide when participating in promotions, events or competitions

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method used, we may receive information such as payment status, transaction reference, billing information and limited payment details.

We do not ordinarily store your complete payment card details on our own systems when payment is processed by a third-party payment provider.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate location
Pages visited
Products viewed
Website interactions
Referring website
Date and time of visits
Information about how you use our website

Some of this information may be collected through cookies and similar technologies.

Please see our Cookie Policy for more information.

3. How We Use Your Information

We may use your personal information to:

Process and Fulfil Orders

This includes:

Processing purchases
Confirming orders
Processing payments
Preparing and dispatching products
Arranging delivery
Providing tracking information
Processing returns and refunds
Communicating with you about your order

Provide Customer Support

We may use your information to:

Respond to enquiries
Help with sizing
Resolve delivery issues
Handle returns and exchanges
Investigate complaints
Provide after-sales support

Improve SHICHO

We may use information about website usage and customer interactions to:

Improve our website
Improve our products and services
Understand customer preferences
Analyse website performance
Develop new products
Improve the customer experience

Marketing

Where you have provided the appropriate consent or where otherwise permitted by applicable law, we may use your information to send:

SHICHO newsletters
New collection announcements
Product launches
Events
Editorial content
Special offers
Other brand communications

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us.

Security and Fraud Prevention

We may use personal information to:

Detect and prevent fraudulent transactions
Protect our website
Verify orders
Investigate suspicious activity
Protect SHICHO, our customers and our systems

Legal and Regulatory Obligations

We may process personal information where necessary to:

Comply with applicable laws
Meet tax and accounting obligations
Respond to lawful requests from authorities
Establish or defend legal claims
Maintain appropriate business records

4. Our Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis for processing, we may rely on one or more of the following:

Contract

We process information where it is necessary to fulfil a contract with you, such as processing and delivering an order.

Legal Obligation

We may process information where necessary to comply with legal, tax, accounting, customs or other regulatory obligations.

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

This may include:

Website security
Fraud prevention
Customer service
Business administration
Improving our services
Understanding how customers use our website

Consent

Where required, we will ask for your consent before processing information for certain purposes, such as certain forms of marketing or non-essential cookies.

You can withdraw consent where processing is based on consent.

5. Who We Share Your Information With

We do not sell your personal information.

We may share relevant personal information with trusted service providers where necessary to operate SHICHO.

These may include:

Website and E-Commerce Providers

For example, our e-commerce platform and associated technology providers.

Our website may be hosted and operated using Shopify or related Shopify services. Shopify separately explains how it processes personal information in its own privacy documentation.

Payment Providers

We may share information with payment providers to process and verify transactions.

Shipping and Courier Providers

We may share information such as:

Name
Delivery address
Telephone number
Email address
Order details

with courier, logistics and customs providers so that your order can be delivered and, where necessary, cleared through customs.

Analytics and Technology Providers

We may use third-party services to understand website performance and customer behaviour.

Marketing Providers

Where applicable, we may use email marketing, advertising or social media platforms to communicate with customers or deliver advertising.

Professional Advisers

We may share information with:

Accountants
Lawyers
Auditors
Tax advisers
Customs advisers
Other professional advisers

where reasonably necessary.

Authorities and Legal Parties

We may disclose personal information where required by law or where reasonably necessary to protect our legal rights, customers, business or property.

6. International Data Transfers

Because SHICHO operates internationally and uses service providers that may operate in different countries, your personal information may be processed or transferred outside the country in which you live.

For customers in the UK, certain transfers of personal information to organisations outside the UK may be subject to UK GDPR international-transfer requirements.

Where applicable, SHICHO will take appropriate steps to ensure that international transfers of personal information are handled in accordance with applicable data protection requirements.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

Fulfil orders
Provide customer support
Maintain financial and tax records
Resolve disputes
Prevent fraud
Meet legal or regulatory requirements

Different types of information may be retained for different periods.

When information is no longer required, we will take reasonable steps to delete it or otherwise securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on where you live and the applicable law, you may have rights including:

The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of your information in certain circumstances
The right to object to certain processing
The right to request restriction of processing
The right to withdraw consent where processing is based on consent
The right to receive information about how your personal information is used

To exercise your rights, please contact us using the contact details provided below.

We may need to verify your identity before responding to certain requests.

9. Cookies and Similar Technologies

SHICHO may use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

Enable essential website functionality
Remember your preferences
Understand how visitors use our website
Analyse website performance
Improve customer experience
Support marketing and advertising where applicable

You may be able to manage cookies through your browser settings.

Where required by applicable law, we will request consent before placing non-essential cookies on your device.

10. Children’s Privacy

SHICHO is not intended for individuals who are not legally able to enter into transactions under applicable law.

We do not knowingly collect personal information from children without appropriate authorisation.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps.

11. Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, secure technology systems and procedures designed to protect customer information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Choices Regarding Marketing

If you receive marketing communications from SHICHO, you can opt out at any time by:

Using the unsubscribe link included in our marketing emails; or
Contacting us using the details provided below.

Please note that even if you opt out of marketing communications, we may still send you non-marketing communications relating to your orders, account, transactions or customer service requests.

13. Third-Party Services

Our website and services may rely on third-party providers for services such as:

E-commerce operations
Payment processing
Shipping and logistics
Website hosting
Analytics
Email communications
Advertising
Customer support

These providers may process personal information in accordance with their own privacy policies and contractual obligations.

We encourage you to review the privacy policies of third-party services where relevant.

14. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment providers or other services.

This Privacy Policy does not apply to those third-party websites.

We recommend reviewing the privacy policies of any third-party service you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our services
Changes to applicable laws or regulations
Changes to our data practices

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or how SHICHO handles personal information, please contact: